Shipping & Handling
Information and Disclaimer
Since all beads are handmade of natural stones, gems and other materials, the pattern might not be 100% exact as shown in pictures, some impurities might occasionally appear as this. This adds uniqueness to your items and reassures customers that our products are all hand crafted.
Pattern is only guaranteed for unique (luxury) beads.
All our beads are shipped from Shanghai, China, the capital of gemstones and rare minerals.
Shipping Methods
We offer two different shipping methods, Economic and Express.
Package Tracking
You may use the following site to track your package
https://track.aftership.com/
Estimated Delivery Time (Express Shipping)
Worldwide: 1 - 6 business days.
Estimated Delivery Time in Business Days (Economic Shipping)
3 - 6 days | 7 - 15 days | 16 - 30 days | 30 - 45 days | 45 - 60 days | Package Confirmed as Lost | |
---|---|---|---|---|---|---|
USA | 10% | 70% | 15% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
Canada | 10% | 60% | 25% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
United Kingdom | 10% | 70% | 15% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
Australia | 10% | 70% | 15% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
New Zealand | 0% | 50% | 40% | 8% | 2% (50% Refund) | Full Refund, Item Resent via FedEX |
France | 10% | 70% | 15% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
Other EU Countries | 0% | 30% | 50% | 18% | 2% (50% Refund) | Full Refund, Item Resent via FedEX |
Order Cancellation and Changes
If the item was not yet sent, you are free to cancel your order within 24 hours after the payment.
Returns
Please contact us within 30 days after receiving your package if you want to send beads back. Do not send to the shipper address, thank you.