Shipping & Handling

Information and Disclaimer

Since all beads are handmade of natural stones, gems and other materials, the pattern might not be 100% exact as shown in pictures, some impurities might occasionally appear as this. This adds uniqueness to your items and reassures customers that our products are all hand crafted.

Pattern is only guaranteed for unique (luxury) beads.

All our beads are shipped from Shanghai, China, the capital of gemstones and rare minerals.

Shipping Methods

We offer two different shipping methods, Economic and Express.

Package Tracking

You may use the following site to track your package

https://track.aftership.com/

Estimated Delivery Time (Express Shipping)

Worldwide: 1 - 6 business days.

Estimated Delivery Time in Business Days (Economic Shipping)

3 - 6 days 7 - 15 days 16 - 30 days 30 - 45 days 45 - 60 days Package Confirmed as Lost
USA 10% 70% 15% 4% 1% (50% Refund) Full Refund, Item Resent via FedEX
Canada 10% 60% 25% 4% 1% (50% Refund) Full Refund, Item Resent via FedEX
United Kingdom 10% 70% 15% 4% 1% (50% Refund) Full Refund, Item Resent via FedEX
Australia 10% 70% 15% 4% 1% (50% Refund) Full Refund, Item Resent via FedEX
New Zealand 0% 50% 40% 8% 2% (50% Refund) Full Refund, Item Resent via FedEX
France 10% 70% 15% 4% 1% (50% Refund) Full Refund, Item Resent via FedEX
Other EU Countries 0% 30% 50% 18% 2% (50% Refund) Full Refund, Item Resent via FedEX


Order Cancellation and Changes

If the item was not yet sent, you are free to cancel your order within 24 hours after the payment.

Returns

Please contact us within 30 days after receiving your package if you want to send beads back. Do not send to the shipper address, thank you.